Updated: Oct 15
Have you ever received an American Express gift card and weren't sure how much money was left on it? Don't worry, checking your balance is actually pretty straightforward. As the lucky recipient of some free money, you'll want to know exactly how much you have to spend, right? In this quick guide, we'll walk you through a few easy ways to view your American Express gift card balance so you can start using your card and enjoying those funds. Whether you prefer checking online, through an automated phone service, or directly through the American Express mobile app on your phone, you'll be checking your balance in no time and ready to shop. Let's get started!
Log Into Your American Express Account
To check your American Express gift card balance, you'll need to log into your online account. It only takes a couple minutes and you'll have your available balance in no time.
First, go to americanexpress.com and click ‘Log In’ at the top right of the page. Enter the card number and security code located on the back of your gift card.
Once logged in, you'll see your gift card balance and transaction history.Your balance is located at the top of the page in large text so you can't miss it. Below the balance, you'll find a list of recent transactions like purchases you've made with the card. Make sure there aren't any unauthorized transactions. If everything looks correct, you're all set!
If for some reason you're unable to log into the website, don't worry, there are a couple other ways to check your balance. You can call the number on the back of your card and follow the prompts to speak to a customer service representative. They can provide your current balance 24 hours a day, 7 days a week.
Or if calling isn't convenient, use the American Express gift card mobile app. Download the app on your iOS or Android phone, enter your card number and security code, and your balance will display on the home screen. The mobile app provides an easy way to stay on top of your balance and transactions whenever you need it.
Between the website, phone service, and mobile app, American Express gives you several simple options to view your gift card balance. Staying on top of your available funds helps ensure you get the most out of your gift card and avoid declined transactions. Now go enjoy your shopping spree!
Check Your Gift Card Balance Online
To check your American Express gift card balance, head to the American Express gift card website. There are a couple ways to log in and access your balance.
Sign in with your card number
Enter your 16-digit card number, along with the 3-digit CVV code on the back of your card. This will bring up your gift card details, including your current balance. Write down this balance in case the website is down when you want to make a purchase.
Create an online account
For the most convenient option, set up an online account connected to your gift card. You'll need to provide some personal information like your name, address, and the gift card number. Once your account is created, you can log in anytime with your email and password to view balances, see transaction histories, set alerts and more. An online account also allows you to register your card for fraud protection.
Check via phone
If you prefer to talk to an actual human, call the number on the back of your American Express gift card. An automated system will ask you to enter your 16-digit card number. After entering the number, your current balance will be stated. You can also speak to a customer service agent during business hours if you have additional questions or concerns regarding your gift card activity or transactions.
Keeping tabs on your American Express gift card balance and transactions is important to avoid overspending and ensure there are no unauthorized uses. With a few quick clicks or a phone call, you can stay on top of your gift card balance and feel confident using it for all your shopping needs.
Call the Toll-Free Number
The easiest way to check your American Express gift card balance is to call the toll-free number on the back of your card.
Dial the customer service phone number, which is 1-800-297-7327. You'll be prompted to enter your 16-digit card number. This is the number underneath the barcode on the back of your gift card.
After entering your card number, you'll be asked to provide the 3-digit CVV or security code on the back of the card. This helps verify your identity so American Express can look up your current gift card balance.
The automated voice response system will then tell you your available balance. Write this number down so you know exactly how much you have left to spend. Your balance may be slightly less than the original amount if any purchases have been made.
If at any time you have issues using the automated phone system, you can press "0" to speak to a live customer service agent. They can look up your gift card balance, check recent transactions, and help resolve any problems.
A few other things to keep in mind:
• There is no fee to check your balance by phone. American Express provides this service for free.
• Your gift card balance will decrease with each purchase you make. Be sure to check your balance regularly to avoid overspending.
• If your gift card still has funds remaining after the "valid thru" date, the balance will be forfeited. So use the full amount before that date.
• You can also check your gift card balance online at americanexpress.com/giftcardbalance. You'll need to enter your card number and security code, then your balance will be displayed on screen.
• For security, never share your gift card number or security code with anyone other than an American Express customer service agent. Keep your gift card in a safe place until ready to use.
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Check Your Balance at an ATM
To check your American Express gift card balance at an ATM, follow these simple steps:
Go to any ATM that accepts American Express cards. This includes many major banks like Bank of America, Chase, Citibank, and Wells Fargo. You can also use ATMs inside stores like CVS, Walgreens, and Target.
Swipe your American Express gift card just like you would a debit or credit card. Select "Balance Inquiry" or "Check Balance" from the menu options on the screen.
Enter your card's PIN number. If you haven't set a PIN for your gift card yet, call the number on the back of your card to set one up. A PIN helps keep your balance information secure.
Your available balance will display on the ATM screen. This is the amount you have left to spend using your American Express gift card.
Check your balance regularly to avoid declined transactions. Once the funds on the card have been depleted, it can no longer be used. Some ATMs may charge a small fee for balance inquiries, typically around $1 to $3.
If the ATM isn't recognizing your American Express gift card, first double check that you're using the correct PIN. If that's not the issue, try another ATM or call American Express directly for help. Their customer service team can also provide your current balance over the phone, as well as help with any other questions you may have about using your gift card.
Checking your balance at an ATM is a quick and convenient way to stay on top of your American Express gift card funds so you know exactly how much you have available to spend at any time. Following these simple steps will ensure you get an accurate balance readout whenever you need it.
FAQ: Common Questions About American Express Gift Card Balances
Once you receive an American Express gift card, one of the first things you'll likely want to know is your current balance. There are a few ways to check your American Express gift card balance.
The easiest way is to visit americanexpress.com/giftcardbalance. Enter your 16-digit card number and 4-digit security code (found on the back of the card) to view your balance online. This method allows you to check your balance 24 hours a day, 7 days a week.
You can also call the number on the back of your card (1-800-297-7327) and follow the prompts to check your balance. Have your card number handy when you call. An automated system will provide your current balance amount. This method is available 24 hours a day as well.
Some common questions about checking your American Express gift card balance:
Do I need to register my card to check the balance?
No, you do not need to register your American Express gift card in order to check the balance or make purchases. Your card is ready to use immediately. However, registering your card does provide extra security and allows you to view your balance online.
Is there a fee to check my balance?
No, checking your American Express gift card balance is free. You can check your balance as often as you like online, by phone, or by SMS text message.
Can I get a balance update by text message?
Yes, American Express gift cardholders can sign up for free SMS text alerts, including low balance alerts and transaction notifications. To enroll in text alerts, visit americanexpress.com/giftcardbalance, enter your card details, and follow the prompts to opt-in to SMS messaging.
What if I have other questions?
For any additional questions about your American Express gift card balance or usage, call the customer service number on the back of your card (1-800-297-7327). Customer service representatives are available 24 hours a day, 7 days a week to assist you.
So there you have it, a few easy ways to check your American Express gift card balance whenever you need to. Whether online, through their mobile app, over the phone or at an ATM, your balance is always accessible. Now that you know the ins and outs of managing your gift card account, you can shop with confidence knowing exactly how much is left on the card. So what are you waiting for? Go ahead and treat yourself or a loved one to something special. You deserve it! With the holidays coming up, an Amex gift card is the perfect versatile gift option. Just don’t forget to pass along this helpful info to the lucky recipient so they can check their own balance.